PM Pediatrics
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Dr. Christina Johns
Senior Medical Advisor, PM Pediatrics

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  1. Patients In Busy Doctors Waiting Room

    Many healthcare places have someone assigned to oversee “the patient experience.” Patient experience is the currently acceptable term that we use to describe customer service, because in medicine we aren’t really wild about the concept of our patients being customers. Many people feel like that service term cheapens the sanctity of the doctor-patient relationship, and […]

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